Privacy Policy — Miraz Telecom

Last Updated: October 28, 2026

1. Introduction

Welcome to Miraz Telecom, your trusted partner for mobile recharge and digital services in Bangladesh.

Miraz Telecom provides mobile recharge for multiple telecom operators, payment facilities, transaction history, business transaction management, electricity bill payment, and printing-related services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and shared when you use our application or services.

2. Information We May Collect

Depending on the features you use, we may collect the following information:

• Personal Information: Name, mobile number, account ID, and other details you provide during registration or when contacting support.

• Recharge Information: Recipient mobile numbers, telecom operator, recharge amount, transaction ID, and transaction status.

• Payment Information: Payment method, payment status, transaction reference, and related records required to process or verify payments.

• Transaction History: Records of mobile recharges, bill payments, balance adjustments, and other transactions performed through the platform.

• Business Records: Information you enter to manage daily accounts, sales, or business transactions, if these features are available.

• Utility Bill Information: Necessary customer or bill reference details submitted when using electricity bill payment services.

• Printing Service Information: Documents, images, or other files you provide when requesting photocopying, photo printing, or document printing services.

• Technical Information: Device information, application diagnostics, and usage data, where collected by the application.

We aim to collect only the information reasonably necessary to provide and maintain our services.

3. How We Use Your Information

We may use your information to:

• Process mobile recharges for supported telecom operators.

• Facilitate and verify payments through supported payment methods.

• Display transaction history and payment status.

• Maintain account balances and transaction records.

• Process electricity bill payments where supported.

• Provide printing and document-related services.

• Respond to customer inquiries and resolve transaction issues.

• Communicate important service updates, offers, and promotions where permitted.

• Detect fraud, prevent unauthorized transactions, and protect platform security.

• Improve application performance and comply with applicable legal obligations.

4. Mobile Recharge Services

Miraz Telecom may support mobile recharge for Grameenphone, Robi, Banglalink, Airtel, and Teletalk.

To process a recharge, we may need the recipient's mobile number, operator, recharge amount, and related transaction information. This information may be shared with the relevant telecom operator or authorized service provider to complete the requested transaction.

Users should verify the recipient's mobile number and recharge amount before confirming a transaction.

5. Payments and Financial Information

Miraz Telecom may support payment methods such as bKash, Nagad, Rocket, or other available payment providers.

Payments may be processed through third-party payment services. We may receive transaction references, payment status, and other limited information needed to verify a payment.

We do not intend to collect or store payment card PINs, mobile financial service PINs, passwords, or OTPs. Never share these confidential credentials with anyone claiming to represent Miraz Telecom.

The handling of payment information by third-party providers is subject to their respective privacy policies and terms.

6. Transaction History and Account Management

The application may maintain recharge history, payment records, and other transaction details so users can review previous activities and resolve transaction disputes.

Where business accounting features are available, information entered by users may be processed to help organize daily transactions and business records.

Users should keep their login credentials secure and contact support if they notice any suspicious activity.

7. Electricity Bills and Printing Services

When using electricity bill payment services, relevant customer or bill reference information may be processed by the applicable bill payment provider.

For photocopying, photo printing, and document printing, users may provide documents or images containing personal information. Such information should be used only for the requested service and handled with reasonable care.

Users should avoid submitting documents containing sensitive information unless it is necessary for the requested service.

8. Sharing of Information

We do not sell users' personal information.

We may share necessary information with:

• Telecom operators and authorized recharge providers.

• Payment service providers, including supported mobile financial services.

• Electricity bill payment providers, where applicable.

• Hosting, technical support, and infrastructure providers.

• Authorized personnel who need the information to operate or support the service.

• Legal or regulatory authorities when disclosure is required by applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

9. Third-Party Services

Our services may depend on third-party telecom operators, payment providers, utility providers, or other external services. These providers may process information under their own privacy policies and terms.

Miraz Telecom is not responsible for the independent privacy practices of third-party services. Users should review the relevant policies when using those services.

10. Data Security

We take reasonable technical and organizational measures to protect personal information and transaction records against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

Users are responsible for protecting their devices and account credentials.

11. Data Retention

We retain personal information and transaction records only for as long as reasonably necessary to provide services, maintain transaction history, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Documents or images submitted for printing should not be retained longer than necessary for the requested service, except where retention is required for a legitimate operational or legal reason.

When information is no longer needed, we will take reasonable steps to delete or securely dispose of it, where appropriate.

12. Your Privacy Rights

Subject to applicable law, users may request access to, correction of, or deletion of their personal information.

Some information, including financial transaction records, may need to be retained for operational, security, dispute-resolution, or legal purposes.

To make a privacy-related request, contact us using the details provided below.

13. Children's Privacy

Miraz Telecom is not specifically designed for children. Users should have the legal capacity or appropriate permission required to use the services and make financial transactions.

We do not knowingly seek to collect children's personal information beyond what is necessary and permitted for the service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, information-handling practices, or applicable laws.

Any updated version will be published on the relevant application or website with a revised “Last Updated” date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Service Name: Miraz Telecom
Contact Number: 01714-974961
Country: Bangladesh

By using Miraz Telecom, you acknowledge that you have read this Privacy Policy.