Privacy Policy — Alhera Technology

Last Updated: October 28, 2026

1. Introduction

Welcome to Alhera Technology, a mobile recharge application designed to provide convenient and reliable recharge services in Bangladesh.

This Privacy Policy explains how we may collect, use, store, and share your information when you use our application and related services.

We respect your privacy and are committed to handling personal information responsibly.

2. Information We May Collect

Depending on the features you use, we may collect the following types of information:

• Account Information: Name, mobile number, account ID, and other details provided during registration, if applicable.

• Recharge Information: Recipient mobile number, telecom operator, recharge amount, transaction reference, and recharge status.

• Payment Information: Payment method, transaction reference, payment status, and other information needed to verify transactions.

• Recharge History: Records of previous recharges and related transaction details.

• Support Information: Messages and information you provide when contacting our support team.

• Technical Information: Device information, application diagnostics, and usage data, if collected by the app.

We aim to collect only information reasonably necessary to provide, maintain, and improve our services.

3. How We Use Your Information

We may use your information to:

• Process mobile recharge requests.

• Support recharges for Grameenphone, Robi, Banglalink, Airtel, and Teletalk.

• Facilitate and verify payments through supported payment providers.

• Maintain and display recharge history.

• Provide eligible offers, discounts, and cashback benefits.

• Respond to customer support requests and resolve transaction issues.

• Detect suspicious activities and help prevent fraud.

• Improve app performance, reliability, and user experience.

• Comply with applicable legal and regulatory requirements.

4. Mobile Recharge Services

Alhera Technology allows users to request mobile recharges for supported telecom operators.

To process a recharge, we may need the recipient's mobile number, selected operator, recharge amount, and relevant transaction details. Necessary information may be shared with the relevant telecom operator or authorized recharge service provider to complete the requested transaction.

Please verify the recipient's mobile number and recharge amount before confirming a recharge.

5. Payments and Financial Information

The application may support payment methods such as bKash, Nagad, Rocket, card payments, or other available payment options.

Payments may be handled by third-party payment providers. We may receive limited information, such as transaction references and payment status, to verify payments and process recharge requests.

We do not intend to collect or store confidential payment credentials such as mobile financial service PINs, OTPs, or card security codes. Never share these credentials with anyone claiming to represent Alhera Technology.

Payment providers may handle your information according to their own privacy policies and security practices.

6. Recharge History

The application may store recharge records so users can review their previous transactions, check recharge statuses, and contact support if a problem occurs.

These records may include the recipient's mobile number, operator, recharge amount, transaction reference, date, and status.

We aim to protect these records against unauthorized access and use them only for legitimate operational, support, security, or legal purposes.

7. Offers and Cashback

Alhera Technology may provide promotional offers, discounts, or cashback benefits from time to time.

Where applicable, transaction information may be used to determine offer eligibility, verify completed transactions, and prevent misuse of promotional benefits.

Any promotional terms and eligibility requirements will depend on the specific offer.

8. Sharing of Information

We do not sell users' personal information.

We may share relevant information with:

• Telecom operators and authorized recharge providers.

• Payment service providers that process or verify transactions.

• Hosting and technical service providers that support the application.

• Customer support personnel who need the information to resolve issues.

• Legal or regulatory authorities when disclosure is required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

Although we strive to protect user information, no digital system or method of transmission can be guaranteed to be completely secure.

Users should protect their devices and account credentials and report suspicious account activity promptly.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain recharge records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, where appropriate.

11. Third-Party Services

Our application may rely on third-party telecom operators, payment providers, or technical services.

These third parties may process information under their own privacy policies and terms. Alhera Technology is not responsible for the independent privacy practices of third-party services.

Users should review the relevant policies when using external payment or telecom services.

12. Children's Privacy

Alhera Technology is not specifically designed for children. Users should have the legal capacity or appropriate permission required to use the application and make financial transactions.

We do not knowingly seek to collect children's personal information beyond what is necessary and permitted for the services provided.

13. Your Privacy Rights

Subject to applicable law, you may request access to or correction or deletion of your personal information.

Certain transaction records may need to be retained for security, operational, dispute-resolution, or legal purposes.

For privacy-related requests, please contact the application's support team through the contact details provided within the app.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our application, services, or information-handling practices.

Any revised version should be published on the application's official website or designated Privacy Policy page, together with an updated revision date.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact the Alhera Technology support team through the contact information provided in the application.

Application Name: Alhera Technology
Service Region: Bangladesh

By using Alhera Technology, you acknowledge that you have read this Privacy Policy.